We operate a 14 days returns policy (from date of delivery). If for whatever reason you are not completely satisfied with your purchase it can be exchanged and/or refunded. All returns should be sent back to us at the following address:
Funkytown Kayak & Surf Shop
Please ensure you include your original (or copy of) delivery note with a reason for the return or exchange. If you cannot locate the original delivery note or order details then please provide your full contact name and address (used to place the order) so we can trace the order details.
Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange. It is usually the case you can re-use the packaging the order came in to send goods back to us. In the case of the Surfboards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage. In the unlikely event that an item is returned to us in an unsuitable condition, Funkytown reserves the right not to refund the item and arrange to send the item back to you at your expense.
The cost to return an item to us is at the expense of the customer unless the item is damaged, faulty or the wrong order. Funkytown have the right to decide whether the customer must pay for a return postage. All returned goods remain your responsibility until they reach us. We advise you use a secure delivery method which requires a signature upon delivery. If you used PayPal to pay for your initial order, then you may be able to claim back the cost of postage through them.
As soon as returned goods reach us, we will process your refund or exchange and inform you of progress via email.