We operate a 14 days returns policy from date of delivery. If for whatever reason you are not completely satisfied with your purchase, it can be exchanged and/or refunded. All returns should be sent back to us at the following address:
Funkytown Kayak & Surf Shop
Please ensure you include your original (or copy of) delivery note with a reason for the return or exchange. If you cannot locate the original delivery note or order details then please provide your full contact name and address (used to place the order) so we can trace the order details.
Returns must be UNUSED with ORIGINAL TAGS attached and in the ORIGINAL packaging (where applicable) and in a resalable condition. This is the only way we can issue a refund or arrange an exchange. It is usually the case that you can re-use the packaging the order came in to send goods back to us. In the case of kayaks, boards and related products, please ensure (if possible) you use the original reinforcement material contained in the packaging in order to minimise potential damage.
In the unlikely event that an item is returned to us in an unsuitable condition for resale, we reserve the right to refuse a refund and to instead arrange to send back the item at the buyer's expense.
If an item is damaged, faulty or the wrong item to what was ordered, we pay for the return costs. For any other reason, the cost to return an item is at the expense of the customer. Funkytown has the right to decide whether the customer must pay for return postage. All returned goods remain the buyer's responsibility until they reach us. For this reason, we strongly advise you to use a secure delivery method which requires a signature upon delivery. (If you used PayPal to pay for your initial order, you may be able to claim back the postage cost through them).
As soon as returned goods reach us, we will process your refund or exchange and inform you of progress via email.
If you have any questions, you can reach out to us using the chat button below.